LM_The Enchanted Forest - Preview Night - 096 - Copy
LM_The Enchanted Forest - Preview Night - 096 - Copy
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FAQs

90% of the questions sent to our customer services team by email are answered on this page. For ease of use, we’ve categorised them for you – just click on the icon and it’ll take you straight to the most frequently asked questions in that category.

Our 2024 Ticket prices are:

  • Child Under 3: FREE
  • Child 3 – 15: £14.50
  • Adult: £26
  • Family Ticket: £72.50

Prices are subject to change in line with demand and may increase as the event dates draw closer.

Children under 3 MUST have a ticket otherwise there will not be a seat allocated to them on the bus. All bus passengers MUST have tickets.

All tickets will be checked at departures and customers must have a valid ticket(s).

Family Tickets admit 2 adults and 2 children aged under 16.

If your children are aged under 3 years of age it may be cheaper to buy two adult tickets individually.

The forest is accessible to some push wheelchair users but we recommend you check this site for more detailed information on the walk and gradients to assess whether it is suited to your specific access needs prior to booking.

Some aspects of our show may not be fully accessible to wheelchair or mobility scooter users.

For more tips on disabled access and a review of the 2022 show by a wheelchair user click here

Everyone is transported to the event by shuttle bus from the departures point in the centre of Pitlochry.

The shuttle bus transfer is included in your ticket price.

You should make use of the public transport and/or parking facilities in Pitlochry and aim to arrive at departures around 5 minutes before the check-in time on your ticket.

If you need directions on how to get to Pitlochry, detailed information on how to get there by train, bus and car can be found on our website here.

Our 2024 event dates are: 3rd October – 3rd November 2024

Tickets for 2024 will go on sale on Monday 6th November at 10am. To receive advance notifications of when tickets are on sale sign up for our e-newsletter here.

We do not offer exchanges or refunds so please select your date and departure time carefully at the time of booking.

SEE Tickets have a dedicated customer services portal which enables you to request a copy of your tickets. You can access it here.  

You can log in with your booking reference and either your postcode or last 4 digits of the card you ordered with in order to access your booking, reprint your tickets and/or submit your support request ticket if needed.

SEE Tickets does not offer refunds but if you have purchased Ticketplan and your reason for not being able to attend is covered, you will be able to submit a claim form online here.

Ticketplan’s terms & Conditions can be found online here.

Yes, we are more than happy for you to pass your tickets on to a member of your family or friends if you cannot use them. Please be aware that every ticket has a unique bar code that is scanned at departures so you will need to ensure they have the ticket printed out or on their phone.

The shuttle bus journey between Pitlochry and Faskally Wood takes approximately 10 minutes. The check-in time on your ticket is allocated to a series of bus departures. If you arrive too early, you will be asked to queue for your allotted check-in time. At peak times, buses may run slightly slower and it may take longer to clear the departure queues.

This is a ticketed event. Without tickets or other relevant proof of purchase you will not be allowed access to the event. Tickets are available online here.

Our tickets include a seat on the shuttle bus going from Pitlochry to Faskally Wood. The buses are restricted by their seating capacity and this is what drives our capacities for attendance. Most of our shows (bus seats!) sell out in advance. We strongly recommend purchasing your tickets before you travel to Pitlochry. Once the buses are full, there really is no way to “squeeze” anyone else in.

This is a ticketed event. Without tickets or other relevant proof of purchase you will not be allowed access to the event. Tickets are available online at www.EnchantedForest.org.uk

The time on your tickets is for the start of a 15-20 minute departure window for roughly 250 people, during which your tickets will be scanned, and you will be queued up, ready to board the bus as soon as it arrives. A seat on a bus departing from that allocated time is reserved for you.

Please aim to get to departures for the time indicated on your ticket, not earlier. The queue will move very quickly with buses in constant rotation throughout the evening.

No, it’s not normal and it most likely indicates that your transaction has not completed. If you haven’t received an email confirming your ticket purchase, please contact SEE Tickets’ via their customer service portal here. If you do not have a ticket reference number, please use the email address you would have used to purchase tickets. If that does not work, then SEE Tickets will not have an active order for you on their system.

We no longer issue printed tickets for the event.

We will not be issuing tickets until after the public on sale in June 2023.

If you have misplaced the tickets email, you can request a duplicate email by logging into our dedicated customer services portal HERE with your booking reference and either your postcode or the last 4 digits of the card you used to book, and you can request your ticket confirmation email to be sent to you again.

Tickets are issued electronically when you book. If you have misplaced the tickets email, you can request a duplicate email by logging into our dedicated customer services portal HERE with your booking reference and either your postcode or the last 4 digits of the card you used to book, and you can request your ticket confirmation email to be sent to you again.

If you’ve not received your tickets, you can request a duplicate email by logging into our dedicated customer services portal HERE with your booking reference and either your postcode or the last 4 digits of the card you used to book, and you can request your ticket confirmation email to be sent to you again.

Alternatively, if you are already in Pitlochry, our Customer Services team on site at departures will also be able to assist you.

We do not offer exchanges or refunds so please select your date and departure time carefully at the time of booking.

All tickets will be scanned at departures and customers must have a valid ticket or e-ticket with a unique bar code. Valid tickets will be accepted in all formats, whether printed or on mobile phone. If you do not have your tickets, you can request for them to re-sent to you via SEE Tickets’ customer service portal here.  

You can log in with your booking reference and either your postcode or last 4 digits of the card you ordered with in order to access your booking, reprint your tickets and/or submit your support request ticket if needed.

No. We are not able to add names to a waiting list when the tickets are sold out.

Yes, we have an official “Fan to Fan” service which allows you to re-sell your tickets through official channels. You can access it here.

Please do not try to sell tickets privately on facebook or gumtree as this encourages scammers to target the event selling fake tickets and we will remove your posts in order to protect our audience from falling victim to such fraud.

We are more than happy for you to pass your tickets on to a member of your family or friends if you cannot use them. Please be aware that every ticket has a unique bar code that is scanned at departures so you will need to ensure they have the ticket printed out or on their phone.

SEE Tickets no longer operate a contact centre for customer services. If you have any ticket related enquiries please contact SEE Tickets’ dedicated customer services site HERE.

The easiest way to request a change to their date you’ve been allocated is via our online customer services portal here: https://enchantedforest.seetickets.com/customerservice

You will need your booking reference and either your postcode or last 4 digits of the card you ordered with in order to access your booking. Then from there you can amend the booking to a date and time of your choosing, subject to availability of tickets on those dates.

The 2024 show only runs until the 3rd November so there are no December tickets.

During peak times, SEE Tickets experience an unusually high level of customer service requests which can make responses a little slower than normal so please bear with them. They will be working through them but will also prioritise responses to event dates that may happen a little sooner than yours.

Please be assured that your email will be responded to at the earliest opportunity and usually within 48 hours.

If you need to add people to your original order, say if you had a little one since you originally booked, then please contact SEE Tickets via their Online Chat Form to request this. Everyone, including babies with free tickets, require a ticket for the bus. This helps us accommodate little bottoms and tiny babies in carriers that go onto the bus.

The easiest way to see if tickets are still available for any given date is to visit our ticket purchasing page and click on the date you would like to go. The availability is clearly shown.

The Show

The Enchanted Forest is an outdoor sound and light show which takes place at Forestry & Land Scotland’s Faskally Wood near Pitlochry. Visitors will be treated to a series of choreographed sound and light shows while they follow the path around the forest.

You should expect to be in the forest for between 60 to 90 minutes to fully appreciate the show. Most visitors walk around the forest more than once during their visit. Once you arrive in the forest you can stay as long as you like. The show closes at 10.30pm

Start times vary throughout the run of the show and are largely driven by when darkness falls. The full range of remaining available times are available by clicking to buy tickets.

The site closes at 10.30pm every night.

The time on your tickets is for the start of a 15-20 minute departure window for roughly 250 people, during which your tickets will be scanned, and you will be queued up, ready to board the bus as soon as it arrives. A seat on a bus departing from that allocated time is reserved for you.

Please aim to get to departures for the time indicated on your ticket, not earlier. The queue will move very quickly with buses in constant rotation throughout the evening.

The shuttle bus journey between Pitlochry and Faskally Wood takes approximately 10 minutes. The time on your tickets is for the start of a 15-20 minute departure window, during which your tickets will be scanned, and you will be queued up, ready to board the bus as soon as it arrives. Please aim to get to departures for the time indicated on your ticket, not earlier. The queue will move very quickly with buses in constant rotation throughout the evening. At peak times, buses may run slightly slower and it may take longer to clear the departure queues.

The last bus heads back to Pitlochry between 10.30pm and 10.45pm. We never leave anyone in the forest – we promise!

Yes, there are toilets in the forest and these are clearly signposted.

There are no specific show times that are solely for adults, however to assist with your planning, our later shows midweek are slightly less popular with families. The most popular family show times are our twilight shows.

Yes, we have three areas on site for those who have the munchies offering a selection of hot foods and hot and cold drinks. For more information, take a look at our food page.

The walk around the forest from the bus is around 1.8km for one circuit of the event. At a fast pace it takes around 30 minutes, at average walking pace it should take around 60 minutes for a full circuit.

From the disabled parking the circuit is 1.5km.

The Enchanted Forest retains an independent environmental and wildlife impact assessor to carry out a full wildlife and environmental impact assessment on the show every year.

We have always been keen to ensure that the event has minimal impact on the beautiful environment in which we operate and the wildlife who call Forestry & Land Scotland’s Faskally Wood their home. We are delighted to report that their findings concluded that our team takes all possible measures to minimise impact on the forest environment and that the wildlife in the forest show no signs of being affected by the activities surrounding the event.

For the safety of visitors to the Show, the Organisers reserve the right to refuse admission and may, on occasions, conduct security searches.

The time on your tickets is for the start of a 15-20 minute departure window for roughly 250 people, during which your tickets will be scanned, and you will be queued up, ready to board the bus as soon as it arrives. A seat on a bus departing from that allocated time is reserved for you.

Please aim to get to departures for the time indicated on your ticket, not earlier. The queue will move very quickly with buses in constant rotation throughout the evening.

There are pull down baby changing facilities in the accessible toilets on site.

There are no A9 closures planned for the duration of The Enchanted Forest.

The journey times will be advertised on the electronic information boards at either end of the roadworks. The journey time monitor system works on the same system as Google maps which will give you “real time” journey time updates for the entirety of the journey so be sure to check your app or satnav before you set off and follow Transport Scotland on twitter @transcotland for real time updates.

No. With the exception of wheelchair parking pass holders who will be given specific instructions upon booking their pass, The Enchanted Forest customers should make use of the public parking facilities in Pitlochry.

Your ticket includes transfer to and from the centre of Pitlochry to Forest & Land Scotland’s Faskally Wood by bus.

No, access for private vehicles is restricted to our disabled visitors only. All other visitors must travel to the event on the bus shuttle service.

Please use the car parks in the town.

Use the yellow AA signage in town as your guide to the location of car parks.

You can, but it must be able to fold up to go on the shuttle bus to the event.

You do not require, by law, a car seat on the bus transfer. Everyone is allocated a seat on the bus and babies can be held in your arms for the short duration of the bus trip.

Dogs

No, dogs are not allowed at The Enchanted Forest. The event attracts lots of people and that, combined with very hot lights, electricity cables and loudspeakers situated at curious doggy level can make it too dangerous for our furry four legged friends.

We do allow assistance dogs.

Yes, guide dogs for the blind, hearing dogs for the deaf, assistance and emotional support dogs are all permitted. They must be accompanied by the appropriate harnesses and paperwork.

We do ask that you be aware that the site can be busy in places, and that there are very hot lights, electricity cables and loudspeakers often situated at curious doggy level.

Assistance dogs in training are also welcome.

Photography

Yes, you are most welcome to bring a tripod or monopod to help with photographing the event. Just be careful not to block any pathways when you’re creating your photographic masterpieces. Please bear in mind that the site closes at 10.30pm so if you want to make the most of your time in the forest, please book an earlier show.

No, there are no shows that are solely for photographers. We do ask that you are respectful of other visitors who may not fully understand your need to spend a little more time capturing the perfect shot.

No. Use of a drone on the site of the event, or within a 150 metre radius of the event site, contravenes aviation safety legislation and, to ensure the safety of the general public, we reserve the right to call the police to intervene.

Additional Needs

The event has been designed to cater for all ages and abilities, however, care should be taken on paths and they are not suitable for very large buggies. Paths are suitable for some push wheelchairs.

Our Accessibility Bus is for customers with specific mobility or access needs but who are not wheelchair users (these customers should book one of our limited Wheelchair Parking Spaces to enable them to travel direct to site instead). There are no wheelchair spaces on our Accessibility Bus this year.

Our 22 seater Accessibility Bus service is for those customers who will find boarding a standard luxury coach, with several high steps, difficult. The Accessibility Bus has a low floor with a flat, step free entrance to make boarding easier. It will also be a smaller coach and the departures area will benefit from considerably smaller queues for those customers who find crowds/queues distressing.

Accessibility Bus tickets include a parking space at Blair Athol Distillery, adjacent to the bus departure point, to minimize overall walking and queuing times.

The Accessibility Bus departs from Blair Athol Distillery and must be booked online in advance.

The forest is accessible to some push wheelchair users but we recommend you check this site for more detailed information on the walk and gradients to assess whether it is suited to your specific access needs prior to booking.

Some aspects of our show may not be fully accessible to wheelchair or mobility scooter users.

For more tips on disabled access and a review of the 2022 show by a wheelchair user click here.

No, we do not offer discounts to disabled customers however The Enchanted Forest Community Trust funds a limited number of Free Carer Tickets which will be allocated on a first come, first serve basis, subject to availability.

If you are a disabled customer attending with a carer, you can select these tickets at the time of booking and upload the necessary evidence to support your claim of a free ticket as part of the booking process. Examples of evidence include, but are not exclusive to: Attendance Allowance Letter, Carers’ Allowance Letter of Award or Carer’s Card. Please ensure you have these to hand before you start the booking process.

If a Free Carer’s Ticket is not available on the day you wish to attend, please select an alternative date.

The Enchanted Forest Community Trust funds a limited number of Free Carer Tickets which will be allocated on a first come, first serve basis, subject to availability.

If you are a disabled customer attending with a carer, you can select these tickets at the time of booking and upload the necessary evidence to support your claim of a free ticket as part of the booking process. Examples of evidence include, but are not exclusive to: Attendance Allowance Letter, Carers’ Allowance Letter of Award or Carer’s Card. Please ensure you have these to hand before you start the booking process.

If a Free Carer’s Ticket is not available on the day you wish to attend, please select an alternative date.

Making The Enchanted Forest as accessible as possible to you is very important to us. We know our main coach departures may not be suitable for everyone, and we have very limited Wheelchair Parking Passes for site which are for visitors with wheelchairs or mobility scooters.

Our Accessibility Bus is for customers with specific mobility or access needs but who are not wheelchair users (these customers should book one of our limited Wheelchair Parking Spaces to enable them to travel direct to site instead). There are no wheelchair spaces on our Accessibility Bus this year.

Our 22 seater Accessibility Bus service is for those customers who will find boarding a standard luxury coach, with several high steps, difficult. The Accessibility Bus has a low floor with a flat, step free entrance to make boarding easier. It will also be a smaller coach and the departures area will benefit from considerably smaller queues for those customers who find crowds/queues distressing.

Accessibility Bus tickets include a parking space at Blair Athol Distillery, adjacent to the bus departure point, to minimize overall walking and queuing times.

The Accessibility Bus departs from Blair Athol Distillery and must be booked online in advance.

Yes, the disabled toilets are located next to the drop off area for the accessible bus and wheelchair pass parking area in the forest.

We have a very limited number of parking spaces on site. Due to limited space, parking on site is reserved for wheelchair users only. These MUST be booked prior to arriving. If you do not have a wheelchair parking pass, you will not be admitted to site.

If you would like to request a Wheelchair Parking Pass please book your tickets online and then contact SEE Tickets Customer Services here with your booking reference number to request a pass. Please be aware that passes are allocated on a first come, first serve basis, and are subject to availability. Audience members with other access needs are politely requested to wait until we have released our Accessible Bus tickets in June.

Directions to our wheelchair parking spaces can be downloaded here.

Your wheelchair parking space is reserved specifically for you and is available all evening on the date shown on your tickets and regardless of the check in time shown on your ticket. Our disabled patrons are welcome to drive to the forest to park in their reserved space any time after 6.30pm. Your tickets and wheelchair pass will be scanned on arrival at the forest by our team of transport stewards.

You can find more information about disabled parking spaces here

No, you will be required to provide your own mobility aids. The site is accessible by most wheelchairs or mobility scooters.

It is not recommended that photo sensitive epileptics attend The Enchanted Forest. While no single source of lighting regularly strobes at high frequency, the volume of light fixtures on site could raise the frequency of light flashes and strobing across multiple sources to a level where it may be considered unsafe for people who are affected by photo-sensitive epilepsy.

Due to limited space, disabled parking on site is reserved for wheelchair users only. If you would like to request a Wheelchair Parking Pass please book your tickets online and then contact SEE Tickets Customer Services here with your booking reference number to request a pass. Please be aware that passes are allocated on a first come, first serve basis, and are subject to availability.

Directions to our wheelchair parking spaces can be downloaded here.

Information

To ensure a safe experience, you are only permitted to consume the marshmallows on long skewers sold by our licensed caterers once in The Enchanted Forest.

Unfortunately we are unable to hold weddings on site due to restrictions in availability.

You are only permitted to drink alcohol sold by one of our licensed caterers once in The Enchanted Forest. Any alcohol brought onto site will breach our licensing agreement and will be confiscated.

We are able to operate card machines remotely in the forest however we are reliant on satellite internet connections and strongly recommend that, if you wish to purchase merchandise, food or drink at The Enchanted Forest that you also bring sufficient cash with you. We are in a forest and the internet connection can occasionally drop out. There is a cash machine operated by Bank of Scotland opposite Fishers Hotel in Pitlochry.

Cancellation

The event will only be cancelled in the following circumstances:

  • When the weather in Pitlochry and conditions in the forest are perceived to be a danger to the public in the forest (e.g extremely high winds)
  • A major failure in the electronics system

The event will NOT be cancelled in the following circumstances:

  • Heavy Rain in Pitlochry – we advise that all visitors dress appropriately for the weather and bring an umbrella.
  • Heavy Rain in Another Part of Scotland – we advise our visitors to take note of the weather conditions on route to the event and allow ample time for their journey.
  • Very Cold Weather – we advise that our visitors dress warmly and appropriately for cold weather.
  • Yellow Weather Warnings – unless they pose a significant risk to public safety.

The decision to cancel will be made by midday on the day of the event. Depending on the information available, we will endeavour to make the decision as early in the day as we can.

We will update our website as soon as the decision as made, as well as posting our decision on our Facebook, Instagram and Twitter channels.

Shortly after SEE Tickets will endeavour to contact you by both e-mail and by text.

You should check our web site from midday on the day you are going to visit, particularly if extremely high winds or storm conditions are forecast.

Yes, you will be automatically refunded. If you have any questions about a cancelled show please contact SEE Tickets’ dedicated customer services site HERE.

Their customer services team are open:

  • Monday to Friday, 8am – 8pm
  • Saturday to Sunday, 10am – 8pm

Please allow for up to 48 hours for a response.

If tickets are available then you will be given the option to swap dates.