Accessibility
Accessibility has always been important to the organisers of The Enchanted Forest. We want to make disabled access to the event as accessible as we can for as many people as possible, mindful of the restrictions we might have due to the natural forest setting in which the event is situated, and that everyone’s needs can vary.
We have a range of accessibility provisions in place which we’ve developed and enhanced over the years based on feedback from visitors and we are always looking at how we can continue to improve.
Faskally Wood is a natural setting so there are some limitations to the changes we can make to the forest. The paths are accessible to some wheelchair users but we strongly recommend wheelchair users read the reviews on Euan’s Guide for more detailed information on the walk and gradients to assess whether it is suited to your specific access needs prior to booking.
Here are some of the specific Accessibility provisions that we have in place to make your trip to The Enchanted Forest as enjoyable as possible.
Wheelchair Users
Due to limited space, disabled parking on site is reserved for wheelchair users only.
Wheelchair users should book their tickets via the dedicated Wheelchair User booking option on SEE Tickets website.
As part of this purchasing process you will be able to select a Wheelchair Parking Pass for site which will be emailed to you alongside your tickets.
Your parking space is yours for the evening, you can arrive and leave when it is convenient to you and take your time while on site.
Please be aware that passes are allocated on a first come, first serve basis, and are subject to availability.
Disabled Toilets
There are disabled toilets located next to the drop off area for the accessible bus and wheelchair pass parking area in the forest.
Directions to Wheelchair Parking Spaces
Directions to our wheelchair parking spaces can be downloaded here. Please note you will only be admitted if you have a valid wheelchair parking pass which you must book in advance.
Wheelchair User Ticket Types
We have two ticket types available for wheelchair users, depending on what day you’d prefer to attend:
Ticket Prices
All passengers in the vehicle travelling to site MUST have tickets. If you are travelling with a child under 3, please ensure you add a ticket onto your order for them at the time of booking.
Tickets are subject to a non-refundable 7% booking fee applied by SEE Tickets.
The Accessibility Bus
Our Accessibility Bus is for those customers with mobility or access needs. You do not need to be registered as disabled to use our accessibility bus and you can book onto the bus as a full party if even just one of your party needs the easier access assistance.
Our 22 seater Accessibility Bus service is for those customers who find boarding a standard luxury coach (pictured on the right) with high steps difficult. This could be due to age, injury, illness or any other reasons – we just want to make your visit to the event easier for you and the whole of your party.
The Accessibility Bus has a low floor with a flat, step free entrance to make boarding easier. It is a smaller coach and the departures area has considerably smaller queues for those customers who find larger crowds/queues distressing.
There are no wheelchair spaces on our Accessibility Bus.
Accessibility Bus tickets include a parking space at Blair Athol Distillery, adjacent to the bus departure point, to minimise overall walking and queuing times.
Due to level of demand, the Accessibility Bus only runs on Thursday, Friday and Saturday nights.
The Accessibility Bus departs from Blair Athol Distillery and must be booked online in advance.
Accessibility Bus Ticket Types
We have three ticket types available, depending on the time or day you’d prefer to attend:
Ticket Prices
If you are travelling with a child under 3, please ensure you add a ticket onto your order for them at the time of booking.
Tickets are subject to a non-refundable 7% booking fee applied by SEE Tickets.
Prices are subject to change in line with demand and may increase as the event dates draw closer.
Accessibility Bus – How it Works
Join us on three quick video tours of how our Accessibility Bus Departure area works, where it arrives in the forest and where it departs in the forest.
Accessibility Bus Departures
Accessibility Bus Forest Arrival
Accessibility Bus Forest Departures
Autism Friendly Dates
Due to the popularity of our Autism Friendly dates in 2023, we have extended our provision for 2024 and Autism Friendly sessions are now available every night of the show in 2024.
We know that big noisy queues, lots of people on site and crowds can sometimes be a little overwhelming and spoil the enjoyment of an otherwise exceptionally engaging experience for our autistic customers and their families.
If you or someone you are travelling with has Autism Spectrum Disorder, you have a choice about whether to attend one of our dedicated Autism Friendly performances via main departures, or to book the Accessible Bus which offers a smaller bus/smaller queues so that you can tailor your solution according to your party’s specific needs.
Our Autism Friendly performances are:
- Depart from Main Departures
- Right at the start of the night so you’ll be first on site and practically have the forest to yourselves.
- Right at the start of the bus queues, before any crowds have started to build up.
- Smaller capacity shows so that less people are going out to site with you so it won’t feel as busy.
- Sound levels at the event will be reduced for this session and will gradually be increased as other visitors arrive on site.
Our autism friendly performances are open to all visitors, it’s the numbers attending in this departure time slot that are restricted.
Autism Friendly Session Ticket Types
We have two ticket types available for our Autism Friendly Sessions, depending on the day you’d prefer to attend:
Ticket Prices
If you are travelling with a child under 3, please ensure you add a ticket onto your order for them at the time of booking.
Tickets are subject to a non-refundable 7% booking fee applied by SEE Tickets.
Prices are subject to change in line with demand and may increase as the event dates draw closer.
Free Carer Tickets
The Enchanted Forest Community Trust funds a limited number of Free Carer Tickets which will be allocated on a first come, first serve basis, subject to availability.
You can select these at the time of booking and upload the necessary evidence to support your claim of a free ticket as part of the booking process. Examples of evidence include, but are not exclusive to: Attendance Allowance Letter, Carers’ Allowance Letter of Award or Carer’s Card. Please ensure you have these to hand before you start the booking process.
If a Free Carer’s Ticket is not available on the day you wish to attend, please select an alternative date.
Assistance Dogs
Guide dogs for the blind, hearing dogs for the deaf, assistance and emotional support dogs are all permitted.
They must be accompanied by the appropriate harnesses and paperwork.
We do ask that you be aware that the site can be busy in places, and that there are very hot lights, electricity cables and loudspeakers often situated at curious doggy level.
Assistance dogs in training are also welcome.
Photo-Sensitive Epilepsy
It is not recommended that photo sensitive epileptics attend The Enchanted Forest. While no single source of lighting regularly strobes at high frequency, the volume of light fixtures on site could raise the frequency of light flashes and strobing across multiple sources to a level where it may be considered unsafe for people who are affected by photo-sensitive epilepsy.
