FAQs
90% of the questions sent to our customer services team by email are answered on this page. For ease of use, we’ve categorised them for you – just click on the icon and it’ll take you straight to the most frequently asked questions in that category.
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What are the show dates for The Enchanted Forest?
Our 2025 event dates are: 2nd October – 2nd November 2025
To receive advance notifications of when tickets are on sale sign up for our e-newsletter here.
Is the Enchanted Forest suitable for disabled visitors?
Accessibility has always been important to the organisers of The Enchanted Forest. We want to make disabled access to the event as accessible as we can for as many people as possible, mindful of the restrictions we might have due to the natural forest setting in which the event is situated, and that everyone’s needs can vary.
We have a range of accessibility provisions in place which we’ve developed and enhanced over the years based on feedback from visitors and we are always looking at how we can continue to improve.
The forest is accessible to some push wheelchair users but we recommend you check this site for more detailed information on the walk and gradients to assess whether it is suited to your specific access needs prior to booking.
Some aspects of our show may not be fully accessible to wheelchair or mobility scooter users.
For more tips on disabled access and a review of a previous show by a wheelchair user click here.
We also have very extensive information on our Accessibility page which you may find useful.
How do I get to Enchanted Forest?
Everyone is transported to the event by shuttle bus from the departures point in the centre of Pitlochry.
The shuttle bus transfer is included in your ticket price.
You should make use of the public transport and/or parking facilities in Pitlochry and aim to arrive at departures around 5 minutes before the check-in time on your ticket.
If you need directions on how to get to Pitlochry, detailed information on how to get there by train, bus and car can be found on our website here.
How much are tickets?
Early Bird Ticket prices for 2025 are:
Standard Tickets: Any Departure, Sunday to Thursday from 7.45pm until 9pm
Prime Tickets: Any Departure, Sunday to Thursday until and including 7.30pm
Premium Tickets: Any Departure, Fridays and Saturdays
Our box office is operated by SeeTickets. Their terms & conditions are available online here. All ticket purchases are subject to a 7% booking fee applied by See Tickets. The booking fee is not refundable.
Prices are subject to change in line with demand and may increase as the event dates draw closer.
Children under 3 MUST have a ticket otherwise there will not be a seat allocated to them on the bus. All bus passengers MUST have tickets.
All tickets will be checked at departures and customers must have a valid ticket(s).
Family Tickets admit 2 adults and 2 children aged under 16.
If your children are aged under 3 years of age it may be cheaper to buy two adult tickets individually.
Is it possible to amend the date or time of my booking?
The easiest way to request a change to their date you’ve been allocated is via our online customer services portal here: https://enchantedforest.seetickets.com/customerservice
You will need your booking reference and either your postcode or last 4 digits of the card you ordered with in order to access your booking. Then from there you can amend the booking to a date and time of your choosing, subject to availability of tickets on those dates.
Where do I get tickets for The Enchanted Forest?
This is a ticketed event. Without tickets or other relevant proof of purchase you will not be allowed access to the event. Tickets are available online here.
Can you resend my E-Tickets?
SEE Tickets have a dedicated customer services portal which enables you to request a copy of your tickets. You can access it here.
You can log in with your booking reference and either your postcode or last 4 digits of the card you ordered with in order to access your booking, reprint your tickets and/or submit your support request ticket if needed.
How can I contact customer service team?
Customer service team can be contacted through The Enchanted Forest website here.
If I have purchased the wrong tickets, am I eligible for a refund or exchange?
The easiest way to request a change to your tickets is via our online customer services portal here: https://enchantedforest.seetickets.com/customerservice
You will need your booking reference and either your postcode or last 4 digits of the card you ordered with in order to access your booking. Then from there you can amend the booking to a date and time of your choosing, subject to availability of tickets on those dates.
We do not offer refunds so please select your date and departure time carefully at the time of booking.
Do I need to buy tickets in advance?
Our tickets include a seat on the shuttle bus going from Pitlochry to Faskally Wood. The buses are restricted by their seating capacity and this is what drives our capacities for attendance. Most of our shows (bus seats!) sell out in advance. We strongly recommend purchasing your tickets before you travel to Pitlochry. Once the buses are full, there really is no way to “squeeze” anyone else in.
When do tickets for The Enchanted Forest 2025 go on sale?
Don’t miss out this year. Sign up for our show ticket alerts here
Where do I get my tickets from?
This is a ticketed event. Without tickets or other relevant proof of purchase you will not be allowed access to the event. Tickets are available online at www.enchantedforest.org.uk
What does my ticket time mean?
The time on your tickets is for the start of a 15-20 minute departure window for roughly 250 people, during which your tickets will be scanned, and you will be queued up, ready to board the bus as soon as it arrives. A seat on a bus departing from that allocated time is reserved for you.
Please aim to get to departures for the time indicated on your ticket, not earlier. The queue will move very quickly with buses in constant rotation throughout the evening.
I’ve not received a confirmation email, is this normal?
No, it’s not normal and it most likely indicates that your transaction has not completed. If you haven’t received an email confirming your ticket purchase, please contact SEE Tickets’ via their customer service portal here. If you do not have a ticket reference number, please use the email address you would have used to purchase tickets. If that does not work, then SEE Tickets will not have an active order for you on their system.
Will my tickets be posted out?
We no longer issue printed tickets for the event.
Can I use my ticket on any day?
No. The Enchanted Forest tickets are only valid for the date and time selected at the time of booking.
I’ve booked tickets but not received them yet?
We will not be issuing tickets until after the public on sale in June 2025.
If you have misplaced the tickets email, you can request a duplicate email by logging into our dedicated customer services portal HERE with your booking reference and either your postcode or the last 4 digits of the card you used to book, and you can request your ticket confirmation email to be sent to you again.
If I’ve misplaced or lost my tickets, could I request duplicates or have the confirmation email resent?
Tickets are issued electronically when you book. If you have misplaced the tickets email, you can request a duplicate email by logging into our dedicated customer services portal HERE with your booking reference and either your postcode or the last 4 digits of the card you used to book, and you can request your ticket confirmation email to be sent to you again.
I’ve not received my tickets and the show is tonight, what should I do?
If you’ve not received your tickets, you can request a duplicate email by logging into our dedicated customer services portal HERE with your booking reference and either your postcode or the last 4 digits of the card you used to book, and you can request your ticket confirmation email to be sent to you again.
Alternatively, if you are already in Pitlochry, our Customer Services team on site at departures will also be able to assist you.
I would like to exchange my tickets, is that possible?
The easiest way to request a change to your tickets is via our online customer services portal here: https://enchantedforest.seetickets.com/customerservice
You will need your booking reference and either your postcode or last 4 digits of the card you ordered with in order to access your booking. Then from there you can amend the booking to a date and time of your choosing, subject to availability of tickets on those dates.
We do not offer refunds so please select your date and departure time carefully at the time of booking.
Can I just show departures my confirmation email?
All tickets will be scanned at departures and customers must have a valid ticket or e-ticket with a unique bar code. Valid tickets will be accepted in all formats, whether printed or on mobile phone. If you do not have your tickets, you can request for them to re-sent to you via SEE Tickets’ customer service portal here.
You can log in with your booking reference and either your postcode or last 4 digits of the card you ordered with in order to access your booking, reprint your tickets and/or submit your support request ticket if needed.
Is there a waiting list for The Enchanted Forest?
No, there is no waiting list available for The Enchanted Forest show. We do however encourage any surplus tickets to be re-sold using our official fan to fan marketplace: You can access it here.
If I no longer can use my tickets can I re-sell them?
Yes, we have an official “Fan to Fan” service which allows you to re-sell your tickets through official channels. You can access it here.
Please do not try to sell tickets privately on facebook or gumtree as this encourages scammers to target the event selling fake tickets and we will remove your posts in order to protect our audience from falling victim to such fraud.
We are more than happy for you to pass your tickets on to a member of your family or friends if you cannot use them. Please be aware that every ticket has a unique bar code that is scanned at departures so you will need to ensure they have the ticket printed out or on their phone.
How can I list tickets on the Fan to Fan Marketplace?
In order to list tickets on the Fan to Fan Marketplace, you must have originally bought your ticket(s) via Seetickets.com (or one of our partner sites), and these tickets must be associated with your See User Account.
Additionally, you will need to have a registered See User Account to buy tickets through Fan to Fan.
Is there a phone number so I can speak to someone in person?
SEE Tickets no longer operate a contact centre for customer services. If you have any ticket related enquiries please contact SEE Tickets’ dedicated customer services site HERE.
I’ve not had a response to the email I sent SEE Tickets
During peak times, SEE Tickets experience an unusually high level of customer service requests which can make responses a little slower than normal so please bear with them. They will be working through them but will also prioritise responses to event dates that may happen a little sooner than yours.
Please be assured that your email will be responded to at the earliest opportunity and usually within 48 hours.
Am I able to add an additional person or a child ticket to my booking?
If you need to add people to your original order, please contact SEE Tickets via their Online Chat Form to request this.
Everyone, including babies with free tickets, require a ticket for the bus.
I’ve had a baby since I originally booked, do I need another ticket?
If you need to add people to your original order, say if you had a little one since you originally booked, then please contact SEE Tickets via their Online Chat Form to request this. Everyone, including babies with free tickets, require a ticket for the bus. This helps us accommodate little bottoms and tiny babies in carriers that go onto the bus.
How can I buy tickets for December?
The 2025 show runs until the 2nd November so there are no December tickets.
Are there still tickets available?
The easiest way to see if tickets are still available for any given date is to visit our ticket purchasing page and click on the date you would like to go. The availability is clearly shown.
What is the Enchanted Forest?
The Enchanted Forest is an outdoor sound and light show which takes place at Forestry & Land Scotland’s Faskally Wood near Pitlochry. Visitors will be treated to a series of choreographed sound and light shows while they follow the path around the forest.
How long does the show last?
You should expect to be in the forest for between 60 to 90 minutes to fully appreciate the show. Most visitors walk around the forest more than once during their visit if their arrival time permits. Once you arrive in the forest you can stay as long as you like. The show closes at 10.30pm.
What times do the shows start?
Start times vary throughout the run of the show and are largely driven by when darkness falls. The full range of remaining available times are available by clicking to buy tickets.
What time does the show finish?
The site closes at 10.30pm every night. If you wish to go around the event more than once, we recommend booking one of the earlier departure times.
When do I have to arrive at The Enchanted Forest?
The time on your tickets is for the start of a 15-20 minute departure window for roughly 250 people, during which your tickets will be scanned, and you will be queued up, ready to board the bus as soon as it arrives. A seat on a bus departing from that allocated time is reserved for you.
Please aim to get to departures for the time indicated on your ticket, not earlier. The queue will move very quickly with buses in constant rotation throughout the evening.
How long does the shuttle bus take?
The shuttle bus journey between Pitlochry and Faskally Wood takes approximately 10 minutes. The time on your tickets is for the start of a 15-20 minute departure window, during which your tickets will be scanned, and you will be queued up, ready to board the bus as soon as it arrives. Please aim to get to departures for the time indicated on your ticket, not earlier. The queue will move very quickly with buses in constant rotation throughout the evening. At peak times, buses may run slightly slower and it may take longer to clear the departure queues.
When is the last bus back to Pitlochry from the forest?
The last bus heads back to Pitlochry between 10.30pm and 10.45pm. We never leave anyone in the forest – we promise!
Are there toilets in the forest?
Yes, there are toilets in the forest and these are clearly signposted.
Are there any show times that are not attended by children?
There are no specific show times that are solely for adults, however to assist with your planning, our later shows midweek are slightly less popular with families. The most popular family show times are our twilight shows.
Is there food available in the forest?
Yes, we have three areas on site for those who have the munchies offering a selection of hot foods and hot and cold drinks. For more information, take a look at our food page.
How long does it take to walk around the forest?
The walk around the forest from the bus is around 1.8km for one circuit of the event. At a fast pace it takes around 30 minutes, at average walking pace it should take around 60 minutes for a full circuit.
From the disabled parking the circuit is 1.5km.
Does the show impact the environment?
The Enchanted Forest retains an independent environmental and wildlife impact assessor to carry out a full wildlife and environmental impact assessment on the show every year.
We have always been keen to ensure that the event has minimal impact on the beautiful environment in which we operate and the wildlife who call Forestry & Land Scotland’s Faskally Wood their home. We are delighted to report that their findings concluded that our team takes all possible measures to minimise impact on the forest environment and that the wildlife in the forest show no signs of being affected by the activities surrounding the event.
Does the show have security?
For the safety of visitors to the Show, the Organisers reserve the right to refuse admission and may, on occasions, conduct security searches.
Is the time on my ticket for the bus or for arrival at the forest?
The time on your tickets is for the start of a 15-20 minute departure window for roughly 250 people, during which your tickets will be scanned, and you will be queued up, ready to board the bus as soon as it arrives. A seat on a bus departing from that allocated time is reserved for you.
Please aim to get to departures for the time indicated on your ticket, not earlier. The queue will move very quickly with buses in constant rotation throughout the evening.
Are there baby changing facilities in the forest?
There are pull down baby changing facilities in the accessible toilets on site.
I am staying at Faskally Woods, do I still need to get on the shuttle bus for The Enchanted Forest?
Yes. Enchanted Forest customers gain access to the event exclusively by shuttle bus.
What if I am running late?
We do ask that you allow plenty time for your journey to Pitlochry. In the event that you are unavoidably delayed, our team will do their best to ensure they get you onto the next available coach departing to the forest.
What happens if it’s bad weather?
The Enchanted Forest is an outdoor event and as such, we are at the mercy of the unpredictable Scottish weather. We ask that you dress appropriately for the weather in Pitlochry and we update our website daily throughout the show with that day’s forecast.
In the event that the area is issued with a Yellow Weather Warning, our team will be regularly monitoring the forecasts and circumstances throughout the day, but will not cancel unless we receive guidance from the authorities that the weather poses a significant risk to public safety.
In the event of Amber and Red Weather Warnings we follow the guidance issued by our public sector partners specific to the area in which the event is situated.
Is the A9 closed for roadworks? Can I still get to The Enchanted Forest?
There are no A9 closures planned for the duration of The Enchanted Forest.
How do I get up to date information on how long the journey will take?
The journey times will be advertised on the electronic information boards at either end of the roadworks. The journey time monitor system works on the same system as Google maps which will give you “real time” journey time updates for the entirety of the journey so be sure to check your app or satnav before you set off and follow Transport Scotland on twitter @transcotland for real time updates.
Is there parking on site?
No. With the exception of wheelchair parking pass holders who will be given specific instructions upon booking their pass, The Enchanted Forest customers should make use of the public parking facilities in Pitlochry.
Your ticket includes transfer to and from the centre of Pitlochry to Forest & Land Scotland’s Faskally Wood by bus.
Can I take a taxi to the forest?
No, access for private vehicles is restricted to our disabled visitors only. All other visitors must travel to the event on the bus shuttle service.
Where can I park?
Please see our in depth guide to parking in Pitlochry on our website here.
Can I take a pram/buggy with me as I have small children?
From main departures you can, but it must be able to fold up to go on the shuttle bus to the event.
Are there child car seats available on the bus?
You do not require, by law, a car seat on the bus transfer. Everyone is allocated a seat on the bus and babies can be held in your arms for the short duration of the bus trip.
Are you allowed dogs at The Enchanted Forest?
No, dogs are not allowed at The Enchanted Forest. The event attracts lots of people and that, combined with very hot lights, electricity cables and loudspeakers situated at curious doggy level can make it too dangerous for our furry four legged friends.
We do allow assistance dogs.
Are assistance dogs allowed at The Enchanted Forest?
Yes, guide dogs for the blind, hearing dogs for the deaf, assistance and emotional support dogs are all permitted. They must be accompanied by the appropriate harnesses and paperwork.
We do ask that you be aware that the site can be busy in places, and that there are very hot lights, electricity cables and loudspeakers often situated at curious doggy level.
Assistance dogs in training are also welcome.
I am a photographer. Can I use a tripod or monopod on site?
Yes, you are most welcome to bring a tripod or monopod to help with photographing the event. Just be careful not to block any pathways when you’re creating your photographic masterpieces. Please bear in mind that the site closes at 10.30pm so if you want to make the most of your time in the forest, please book an earlier show.
Are there photographer only show times?
No, there are no shows that are solely for photographers. We do ask that you are respectful of other visitors who may not fully understand your need to spend a little more time capturing the perfect shot.
Can I use a drone to film/photograph The Enchanted Forest?
No. Use of a drone on the site of the event, or within a 150 metre radius of the event site, contravenes aviation safety legislation and, to ensure the safety of the general public, we reserve the right to call the police to intervene.
Is it suitable for elderly/children?
The event has been designed to cater for all ages and abilities, however, care should be taken on paths and they are not suitable for very large buggies. Paths are suitable for some push wheelchairs.
Our Accessibility Bus is for those customers with mobility or access needs. You do not need to be registered as disabled to use our accessibility bus and you can book onto the bus as a full party if even just one of your party needs the easier access assistance.
Our 19 seater Accessibility Bus service is for those customers who find boarding a standard luxury coach (pictured on the right) with high steps difficult. This could be due to age, injury, illness or any other reasons – we just want to make your visit to the event easier for you and the whole of your party.
The Accessibility Bus has two shallower steps on its entrance which is closer to the ground to make boarding easier. It is a smaller coach and the departures area has considerably smaller queues for those customers who find larger crowds/queues distressing.
There are no wheelchair spaces on our Accessibility Bus.
Accessibility Bus tickets include a parking space at Blair Athol Distillery, adjacent to the bus departure point, to minimise overall walking and queuing times.
Due to level of demand, the Accessibility Bus only runs on Thursday, Friday and Saturday nights.
The Accessibility Bus departs from Blair Athol Distillery and must be booked online in advance.
Is it suitable for disabled visitors?
Accessibility has always been important to the organisers of The Enchanted Forest. We want to make disabled access to the event as accessible as we can for as many people as possible, mindful of the restrictions we might have due to the natural forest setting in which the event is situated, and that everyone’s needs can vary.
We have a range of accessibility provisions in place which we’ve developed and enhanced over the years based on feedback from visitors and we are always looking at how we can continue to improve.
Faskally Wood is a natural setting so there are some limitations to the changes we can make to the forest. The paths are accessible to some wheelchair users but we strongly recommend wheelchair users read the reviews on Euan’s Guide for more detailed information on the walk and gradients to assess whether it is suited to your specific access needs prior to booking.
The forest is accessible to some push wheelchair users but we recommend you check this site for more detailed information on the walk and gradients to assess whether it is suited to your specific access needs prior to booking.
Some aspects of our show may not be fully accessible to wheelchair or mobility scooter users.
For more tips on disabled access and a review of the 2022 show by a wheelchair user click here.
Do you offer discounts to disabled customers?
No, we do not offer discounts to disabled customers however The Enchanted Forest Community Trust funds a limited number of Free Carer Tickets which will be allocated on a first come, first serve basis, subject to availability.
If you are a disabled customer attending with a carer, you can select these tickets at the time of booking and upload the necessary evidence to support your claim of a free ticket as part of the booking process. Examples of evidence include, but are not exclusive to: Attendance Allowance Letter, Carers’ Allowance Letter of Award or Carer’s Card. Please ensure you have these to hand before you start the booking process.
If a Free Carer’s Ticket is not available on the day you wish to attend, please select an alternative date.
Do you offer free carers tickets?
The Enchanted Forest Community Trust funds a limited number of Free Carer Tickets which will be allocated on a first come, first serve basis, subject to availability.
If you are a disabled customer attending with a carer, you can select these tickets at the time of booking and upload the necessary evidence to support your claim of a free ticket as part of the booking process. Examples of evidence include, but are not exclusive to: Attendance Allowance Letter, Carers’ Allowance Letter of Award or Carer’s Card. Please ensure you have these to hand before you start the booking process.
If a Free Carer’s Ticket is not available on the day you wish to attend, please select an alternative date.
What additional access arrangements are in place if I find it difficult to board a coach (steps up), have difficulties with crowds, or do not have a disabled badge but I do have additional access requirements?
Making The Enchanted Forest as accessible as possible to you is very important to us. We know our main coach departures may not be suitable for everyone, and we have very limited Wheelchair Parking Passes for site which are for visitors with wheelchairs or mobility scooters.
Our Accessibility Bus is for customers with specific mobility or access needs but who are not wheelchair users (these customers should book one of our limited Wheelchair Parking Spaces to enable them to travel direct to site instead). There are no wheelchair spaces on our Accessibility Bus this year.
Our 19 seater Accessibility Bus service is for those customers who will find boarding a standard luxury coach, with several high steps, difficult. The Accessibility Bus has one step into the bus at the entrance which is closer to the ground to make boarding easier. There are two small steps up into the seating area. A ramp is also available.
It is a smaller coach and the departures area has considerably smaller queues for those customers who find larger crowds/queues distressing.
Accessibility Bus tickets include a parking space at Blair Athol Distillery, adjacent to the bus departure point, to minimize overall walking and queuing times.
The Accessibility Bus departs from Blair Athol Distillery and must be booked online in advance.
Are there disabled toilets on site?
Yes, the disabled toilets are located next to the drop off area for the accessible bus and wheelchair pass parking area in the forest.
I have a wheelchair parking pass. What time will this be made available to me?
Due to limited space, disabled parking on site is reserved for wheelchair users only.
Wheelchair users should book their tickets via the dedicated Wheelchair User booking option on SEE Tickets website.
As part of this purchasing process you will be able to select a Wheelchair Parking Pass for site which will be emailed to you alongside your tickets.
Your parking space is yours for the evening, you can arrive and leave when it is convenient to you and take your time while on site.
Please be aware that passes are allocated on a first come, first serve basis, and are subject to availability.
Directions to our wheelchair parking spaces can be downloaded here.
Our disabled patrons are welcome to drive to the forest to park in their reserved space any time after the show opens. Your tickets and wheelchair pass will be scanned on arrival at the forest by our team of transport stewards.
Do you have wheelchairs or mobility scooters on site for public use
No, you will be required to provide your own mobility aids. The site is accessible by most wheelchairs or mobility scooters.
Are strobe effects used in the show?
It is not recommended that people with photo sensitive epilepsy attend The Enchanted Forest. While no single source of lighting regularly strobes at high frequency, the volume of light fixtures on site could raise the frequency of light flashes and strobing across multiple sources to a level where it may be considered unsafe for people who are affected by photo-sensitive epilepsy.
Where is the Wheelchair parking on site?
Due to limited space, disabled parking on site is reserved for wheelchair users only and must be booked in advance. Please be aware that passes are allocated on a first come, first serve basis, and are subject to availability.
Directions to our wheelchair parking spaces can be downloaded here.
How can I book the Accessibility bus for The Enchanted Forest?
Tickets for the Accessibility Bus can be purchased online and must be booked in advance.
Our Accessibility Bus departs from Blair Athol Distillery and is for customers with specific mobility or access needs but who are not wheelchair users. Due to level of demand, the Accessibility Bus only runs on Thursday, Friday and Saturday nights. Read more about Accessibility Ticket Types here.
Please click here to book your Accessibility Bus Tickets.
Can we bring our own marshmallows to the forest?
To ensure a safe experience, you are only permitted to consume the marshmallows on long skewers sold by our licensed caterers once in The Enchanted Forest.
Can I book my wedding at The Enchanted Forest?
Unfortunately we are unable to hold weddings on site due to restrictions in availability.
Is alcohol permitted at The Enchanted Forest?
You are only permitted to drink alcohol sold by one of our licensed caterers once in The Enchanted Forest. Any alcohol brought onto site will breach our licensing agreement and will be confiscated.
Do you take credit cards at The Enchanted Forest?
Yes we are able to operate card machines remotely in the forest. There is however a cash machine operated by Bank of Scotland opposite Fishers Hotel in Pitlochry if you wish to bring cash instead.
Can I bring a Balance Bike or Scooter with me for my child?
For the safety of all participants, balance bikes and scooters are not permitted on site. Your child should either be in a buggy or able to walk the trail.
What happens if the event is cancelled and how will I know?
The event will only be cancelled in the following circumstances:
- When the weather in Pitlochry and conditions in the forest are perceived to be a danger to the public in the forest (e.g extremely high winds)
- A major failure in the electronics system
The event will NOT be cancelled in the following circumstances:
- Heavy Rain in Pitlochry – we advise that all visitors dress appropriately for the weather and bring an umbrella.
- Heavy Rain in Another Part of Scotland – we advise our visitors to take note of the weather conditions on route to the event and allow ample time for their journey.
- Very Cold Weather – we advise that our visitors dress warmly and appropriately for cold weather.
- Yellow Weather Warnings – unless they pose a significant risk to public safety.
The decision to cancel will be made by midday on the day of the event. Depending on the information available, we will endeavour to make the decision as early in the day as we can.
We will update our website as soon as the decision as made, as well as posting our decision on our Facebook, Instagram and Twitter channels.
Shortly after SEE Tickets will endeavour to contact you by both e-mail and by text.
You should check our web site from midday on the day you are going to visit, particularly if extremely high winds or storm conditions are forecast.
If the event is cancelled do I get a refund?
You will be contacted by email by our ticketing team who will offer you the option to transfer to an alternative date (subject to availability) or obtain a refund. Refunds are not automatic.
If you have any questions about a cancelled show please contact SEE Tickets’ dedicated customer services site HERE.
Their customer services team are open:
- Monday to Friday, 8am – 8pm
- Saturday to Sunday, 10am – 8pm
Please allow for up to 48 hours for a response.
If the event is cancelled can I book another date?
If tickets are available then you will be given the option to swap dates.