FAQs
Want to know more? Here are some of the most common questions about The Enchanted Forest® 2009: Scottish Myths & Legends
Q1. What is the Enchanted Forest?
The Enchanted Forest® is a spectacular outdoor sound and light show which takes place in Faskally Woods near Pitlochry. Spectacular lighting effects will be used to illustrate our theme as visitors make their way around the wood. Visitors will be treated to a series of spectacular and choreographed mini sound and light shows while they follow the path around the loch and through the forest.
Q2. How long does the event last for?
You should be on site for between 70 and 90 minutes to fully appreciate the event. Ideally we expect you to walk around the forest more than once during your visit.
Q3. How do I get there?
You have to get yourself to Pitlochry to catch a shuttle from Fishers hotel to Faskally Wood. The shuttle transfer is included in your ticket price.
Q4. Where do I get my tickets from?
This is a ticketed event. Without tickets or other relevant proof of purchase you will not be allowed access to the event.
Q5. When do I have to be at the departure point?
You should be there a no more than 20 minutes before your allotted departure time.
Q6. What happens if I miss my bus?
Unless there is space on the next shuttle you will not be given another seat.
Q7. Can we drive directly to the site?
No. You cannot drive to the site, you must use the shuttles provided. Anyone turning up at the site in his or her own vehicle will not be allowed entry. The only exception is if you are travelling with a disabled person who cannot get on the shuttle.
Q8. Where do I park?
Please use the car parks in the town. Check out the location map.
Q9. Where do we get the shuttles?
The departure point is Fisher’s hotel, which is on Atholl Road in Pitlochry.
Q10. How frequently do the shuttles return?
The shuttles return every half hour.
Q11. Is it suitable for children/elderly/disabled?
The event has been designed to cater for all ages and abilities. The network of paths has been specifically built to all ability standards, meaning they are suitable for wheelchair access.
Q12. My xxx is disabled and won’t be able to get on the shuttle. How can I get to the venue?
You can travel directly to the venue by your own transport. Please inform the steward on the gate that you have a disabled person with you and you will be directed accordingly.
Q13. What happens if the event is cancelled and how will I know?
The event will only be cancelled in the event of extremely bad weather or a major failure in the electronics system. The decision to cancel will be made at 11am on the day of the event. Shortly after we will endeavour to contact you either by e-mail or by text.
You should also check the web site from mid-day on the day you are going to visit, particularly if bad weather is forecast.
Q14. If the event is cancelled do I get a refund?
Yes, you will automatically be refunded.
Q15. If the event is cancelled can I book another date?
If tickets are available you can have the option to swap dates.
Q16. What else is going on?
A number of other events are running alongside The Enchanted Forest. Please check www.pitlochryautumnfestival.co.uk for a list of events.
Q17. How do I book accommodation?
Accommodation links can be found at www.visitscotland.com or at
www.pitlochryautumnfestival.co.uk
Q18. Can I take a pram with me as I have small children?
You can, but only if it folds up, as you have to travel to the site via shuttle.
Q.19. Do you have wheelchairs or mobility scooters on site for public use?
No, you will be required to provide your own mobility aids, however if you do not have your own you may be able to hire mobility scooters from the nearby Highland Perthshire Shopmobility service in Pitlochry on 01796 473866 or by emailing rlawrence@pkc.gov.uk. Please note, if you are using this service, for safety reasons, you will need to provide your own vehicle for transport to Faskally Wood from Pitlochry.


