Want to know more? Here are some of the most common questions about The Enchanted Forest

Questions About the Event

What is the Enchanted Forest?

The Enchanted Forest is a spectacular outdoor sound and light show which takes place in The Explorers Garden near Pitlochry. Spectacular lighting effects will be used to illustrate our theme as visitors make their way around the woodland garden. Visitors will be treated to a series of spectacular and choreographed mini sound and light shows while they follow the path around the woodland.

How long does the event last for?

You should be on site for between 60 to 90 minutes to fully appreciate the event. Ideally we expect you to walk around the forest more than once during your visit.

What time does the Enchanted Forest close?

The last admission time varies but will be no later than 9pm. The site closes approximately 60 minutes after the last admission time.  

When do I have to arrive at The Enchanted Forest?

You should aim to be there no more than 10  minutes before the time shown on your tickets.

Questions About Visitors with Special Requirements

Is it suitable for children/elderly/disabled?

The event has been designed to cater for all ages and abilities. Around 40% of the network of paths are suitable for wheelchair/pushchair access. Wheelchair users and children under 3 years of age may attend The Enchanted Forest free of charge in 2011.

Can I take a pram with me as I have small children?

You can, but only if it folds up. Please be aware that there are some gradient steps that require navigation - although it is possible for pushchair users to pass through them with care.

Do you have wheelchairs or mobility scooters on site for public use?

No, you will be required to provide your own mobility aids, however please be aware that only 40% of the site is accessible by wheelchair and/or mobility scooter. Some types of mobility scooters are finding it a challenge getting over the safety ramps which are approximately 100mm high. If you have a smalled wheeled mobility scooter, we'd recommend you come with a wheelchair and carer instead.

Are dogs allowed at The Enchanted Forest

No, dogs are not allowed at The Enchanted Forest. The event attracts lots of people and that, combined with very hot lights, electricity cables and loud speakers situated at curious doggy level can make it too dangerous for our four legged friends.

Is strobe lighting used in the show?

Yes, the 2011 show has some strobe lighting effects which will be used at a slow pace.

I'm a photographer, can I use a tripod or monopod on site?

Yes, you are most welcome to bring a tripod or monopod to help with photographing the event. Just be careful not to block any pathways when you're creating your photographic masterpieces.

I want to purchase a family ticket but I can's see the option available online?

Family tickets are only available by phone. Please call 0871 288 7655.

Questions About Travelling To & Parking at the Event

How do I get there?

You have to get yourself to Pitlochry. The Explorers Garden is situated next to Pitlochry Festival Theatre a short walk from the centre of Pitlochry. There are NO coach transfers to the site inlcuded in your ticket.

However If you don't fancy the short walk from town, local bus company Yules will be operating a pay on entry bus service from outside Fishers Hotel right to the gate of The Enchanted Forest every night.

Buses are £1 each way, no concessions, and will leave from Fishers Hotel 15 minutes prior to the start time of your show and operate every 20 minutes thereafter. Return coaches will leave from The Enchanted Forest gates every twenty minutes throughout the night. Last bus returns to Fishers Hotel at 10pm.

Is there Parking on site?

No. With the exception of blue badge holders, the car park next to the site is for patrons of Pitlochry Festival Theatre only. Blue bagde holders will be given specific instructions upon booking. Enchanted Forest customers should make use of the public parking facilities in Pitlochry. The Explorers Garden is a short walk from the centre of town.

Where can I park?

Please use the car parks in the town. Check out the location map or use the yellow AA signage in town as your guide to the location of car parks.

Questions about Tickets

Where do I get my tickets from?

This is a ticketed event. Without tickets or other relevant proof of purchase you will not be allowed access to the event. Tickets are available online at www.EnchantedForest.org.uk, by phone on 0871 288 7655 or in person at Just the Ticket, 89 Atholl Road, Pitlochry.

We are travelling from abroad to see the show, can we book our tickets to be collected at the box office?

Yes, it's possible to collect your tickets directly from Pitlochry Festival Theatre's box office on the night - if you are calling from abroad and don't want to rely on the postal service, call our box office on 0044 1796 470430 and a member of our team will be able to organise it for you to collect your tickets on the day of your show. 

I've just booked tickets online and I can see they have seat numbers but we are not seated next to our children, is there a way to get seats together?

The Enchanted Forest is not a seated event. The seat numbers are allocated by our system to ensure that we do not oversell any particular show. So don't worry, you'll still need to keep your eye on the kids!

I've just booked tickets online, will they be posted out to me or will I collect them at the box office?

If the date you have booked for is LESS THAN 5 days away, your tickets will not be posted out, you will recieve an e-ticket confirmation direct to your email. You will only be able to collect from Pitlochry Festival Theatre box office if you purchased tickets by phone and have requested that arrangement.

I've lost or mislaid my tickets, can I get a duplicate set?

If you can't find your tickets, please call our box office on 0871 288 7655 to arrange for the collection of replacement tickets. You may be required to show identification and/or proof of purchase.

I've not recieved my tickets and the show is tonight, what should I do?

If you've not recieved your tickets, you can collect duplicate tickets from Pitlochry Festival Theatre's box office. You may be required to show identification and/or proof of purchase.

Questions about Cancellations and Refunds

What happens if the event is cancelled and how will I know?

The event will only be cancelled in the event of extremely bad weather in Pitlochry or a major failure in the electronics system. The decision to cancel will be made at 11am on the day of the event. Shortly after we will endeavour to contact you either by e-mail or by text.

You should also check the web site from mid-day on the day you are going to visit, particularly if bad weather is forecast.

If the event is cancelled do I get a refund?

Yes, you will be refunded. Your payment details are not held on file so in the event of a refund, please contact Pitlochry Festival Theatre on 0871 288 7655.

If the event is cancelled can I book another date?

If tickets are available you can have the option to swap dates.

Questions about Visiting the Area

What else is going on in the area?

A number of other events are running alongside The Enchanted Forest. Please check www.pitlochryautumnfestival.co.uk for a full list of events.

How do I book accommodation?

Accommodation links can be found at www.visitscotland.com or at
www.pitlochryautumnfestival.co.uk