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FAQs

Want to know more? Here are some of the most common questions about The Enchanted Forest.

Questions About the Event

What is the Enchanted Forest?

The Enchanted Forest is a spectacular outdoor sound and light show which takes place at Faskally Wood near Pitlochry. Spectacular lighting effects will be used to illustrate our theme as visitors make their way around the forest. Visitors will be treated to a series of spectacular and choreographed mini sound and light shows while they follow the path around the forest.

How long does the event last for?

You should be on site for between 60 to 90 minutes to fully appreciate the event. Most visitors walk around the forest more than once during their visit to ensure they see all the sights and hear all the sound effects fully.

What Times do the Shows Start?

Start times vary throughout the run of the show and are largely driven by when darkness falls.

What time does the Enchanted Forest close?

The last admission time varies but will be no later than 9.15pm. The site closes approximately 60 minutes after the last admission time.

When do I have to arrive at The Enchanted Forest?

You should aim to be at The Fishers Hotel departure point approximately 10 minutes before the time shown on your tickets. Your shuttle to The Enchanted Forest will leave promptly.

How long does the Shuttle Bus Take?

The shuttle bus journey between Pitlochry and Faskally Wood takes approximately 10 minutes.  

When is the last bus back into Pitlochry?

The last bus back returns approximately 60 minutes after the last show at 10.15pm. Don't worry, we make sure you're not hiding under any bushes before we switch all the lights off.  

Questions About Visitors with Special Requirements

Is it suitable for children/elderly/disabled?

The event has been designed to cater for all ages and abilities. 100% of the paths around Faskally Wood are suitable for wheelchair/pushchair access.

Are there any concession rates for children/elderly/disabled?

There are no concessions for disabled visitors or their carers, or senior citizens. The Forest is 100% accessible to wheelchair users.

There are concessions available for all children under 16 years of age. Children under 3 years of age go free but must book a ticket to ensure there is sufficient room on the bus.  

Can I take a pram with me as I have small children?

You can, but only if it folds up to go on the shuttle bus to the event.

Do you have wheelchairs or mobility scooters on site for public use?

No, you will be required to provide your own mobility aids. 100% of the site is accessible by wheelchair and/or mobility scooter. Some types of mobility scooters can find it a challenge getting over the safety ramps which are approximately 100mm high. If you have a small wheeled mobility scooter, we'd recommend you come with a wheelchair and carer instead.

Are dogs allowed at The Enchanted Forest

No, dogs are not allowed at The Enchanted Forest. The event attracts lots of people and that, combined with very hot lights, electricity cables and loud speakers situated at curious doggy level can make it too dangerous for our furry four legged friends.

Guide dogs and assistance dogs are permitted. 

Is strobe lighting used in the show?

The 2012 show will make use of strobe lighting.

I'm a photographer, can I use a tripod or monopod on site?

Yes, you are most welcome to bring a tripod or monopod to help with photographing the event. Just be careful not to block any pathways when you're creating your photographic masterpieces.

Questions About Travelling To & Parking at the Event

Is there Parking on site?

No. With the exception of blue badge holders who will be given specific instructions upon booking. Enchanted Forest customers should make use of the public parking facilities in Pitlochry. Your ticket includes transfer to and from the centre of Pitlochry to Faskally Wood by bus.

Where can I park?

Please use the car parks in the town. Check out the location map or use the yellow AA signage in town as your guide to the location of car parks.

Questions about Tickets

Where do I get my tickets from?

This is a ticketed event. Without tickets or other relevant proof of purchase you will not be allowed access to the event. Tickets are available online at www.EnchantedForest.org.uk, by phone on 0871 288 7655 or in person at Just the Ticket, 89 Atholl Road, Pitlochry.

We are travelling from abroad to see the show, can we book our tickets to be collected at the box office?

Yes, it's possible to collect your tickets directly from Just the Ticket on Atholl Road on the night - if you are calling from abroad and don't want to rely on the postal service, call our box office on 0044 1796 470430 and a member of our team will be able to organise it for you to collect your tickets on the day of your show.

I've just booked tickets online and I can see they have seat numbers but we are not seated next to our children, is there a way to get seats together?

The Enchanted Forest is not a seated event. The seat numbers are allocated by our system to ensure that we do not oversell any particular show. So don't worry, you'll still need to keep your eye on the kids!

I've just booked tickets online but didn't receive any email confirmation, is this normal?

No, if you haven't received an email confirming your ticket purchase, please email us at info@enchantedforest.org.uk and we'll ask the box office to check your purchase has been successful and, if it has, issue you with the relevant booking reference number. If it hasn't been successful we will let you know.  

I've just booked tickets online, will they be posted out to me or will I collect them at the box office?

If the date you have booked for is LESS THAN 5 days away, your tickets will not be posted out, you will receive an e-ticket confirmation direct to your email. You will only be able to collect from Just the Ticket if you purchased tickets by phone and have requested that arrangement.

I've lost or mislaid my tickets, can I get a duplicate set?

If you can't find your tickets, please call our box office on 0871 288 7655 to arrange for the collection of replacement tickets. You may be required to show identification and/or proof of purchase.

I've not recieved my tickets and the show is tonight, what should I do?

If you've not received your tickets, you can collect duplicate tickets from Just the Ticket on Atholl Road. You may be required to show identification and/or proof of purchase.

I would like to exchange my tickets, is that possible?

Tickets cannot be refunded. Tickets can be exchanged at the sole discretion of the box office manager and subject to availability.  

Questions about Cancellations and Refunds

What happens if the event is cancelled and how will I know?

The event will only be cancelled in the following circumstances:

• When the weather in Pitlochry is perceived to be a danger to the public in the forest (e.g extremely high winds)
• A major failure in the electronics system

The event will NOT be cancelled in the following circumstances:

• Heavy Rain in Pitlochry - we advise that all visitors dress appropriately for the weather and bring an umbrella.
• Heavy Rain in Other Part of Scotland (and/or the Universe) - we advise our visitors to take note of the weather conditions on route to the event and allow ample time for their journey. 
• Very Cold Weather - we advise that our visitors dress warmly and appropriately for cold weather

The decision to cancel will be made at 11am on the day of the event. Shortly after we will endeavour to contact you either by e-mail or by text and a notice will be posted on the front page of our website. You should check the web site from mid-day on the day you are going to visit, particularly if extremely high winds or storm conditions are forecast.

If the event is cancelled do I get a refund?

Yes, you will be refunded. Your payment details are not held on file so, in the event of a refund, please contact Pitlochry Festival Theatre on 0871 288 7655.

If the event is cancelled can I book another date?

If tickets are available you can have the option to swap dates.

Questions about Visiting the Area

How do I book accommodation?

Accommodation links can be found at www.visitscotland.com and you can also take a look at the hotels and Bed & Breakfasts in the area that support The Enchanted Forest here.